Who we are

This Privacy Policy explains how USA Painting Inc. ("USA Painting," "we," "us") collects, uses and protects personal information through usapaintinginc.com and when you contact us by phone, text message or e-mail. We are a painting contractor based in West Springfield, Massachusetts, serving homeowners in the surrounding area.

Information we collect

Information you provide: your name, phone number, e-mail address, town or property address, and details about your project when you fill out a form, call, text or e-mail us.
Photos you send: images of rooms or surfaces you choose to share so we can prepare an estimate.
Technical information: basic data your browser sends automatically, such as IP address, device and browser type, pages visited and referring site, collected through standard server logs and, if enabled, analytics tools.

How we use your information

We use personal information to respond to inquiries, schedule visits, prepare estimates, perform and follow up on work, send service-related messages such as appointment reminders, and improve our website. We do not sell your personal information.

Text messaging (SMS)

If you provide your mobile number and agree to receive text messages, we may send messages about your estimate, appointments and project updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Consent to receive texts is not a condition of any purchase.

We do not share or sell mobile phone numbers or SMS opt-in consent with third parties or affiliates for their marketing purposes. Information may be shared only with service providers that help us deliver messages, and only for that purpose.

Sharing with service providers

We may share information with trusted providers that help us operate, such as website hosting, customer relationship management, scheduling, e-mail and payment processing tools. These providers may use the information only to perform services for us. We may also disclose information when required by law or to protect our rights and the safety of others.

Cookies and analytics

Our website may use cookies and similar technologies to remember preferences and understand how visitors use the site. You can control cookies through your browser settings. Embedded content such as maps may set their own cookies under the policies of their providers.

How we protect your information

We use reasonable administrative, technical and physical safeguards to protect personal information. As a business serving Massachusetts residents, we aim to handle personal information consistent with applicable state requirements, including the Massachusetts data security regulations (201 CMR 17.00). No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data retention

We keep personal information only as long as needed for the purposes described here, such as maintaining records of estimates and completed work, or as required by law.

Your choices

You may ask to review, correct or delete the personal information we hold about you, or to stop receiving marketing messages, by contacting us using the details below. We will respond within a reasonable time.

Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of the page shows when it was last revised.

Contact us

USA Painting Inc., West Springfield, MA 01089. Phone: (413) 640-5234. E-mail: info@usapaintinginc.com.